To create a pleasant stay for you and the other guests at B&B le Vieux Marronnier, the following house rules apply.
The guest rooms are owned and managed by Wijngaetsheide B&B Le Vieux Marronnier, called the manager. In some cases, the manager can be replaced by another host or representative. These General Terms and Conditions / house rules apply to all users of Bed & Breakfast Le Vieux Marronnier. These Terms and Conditions come into force with the confirmation of the reservation. Upon request, a copy of these Terms and Conditions will be provided to users free of charge.
When making a reservation, the number of people who will spend the night at B&B Le Vieux Marronnier must always be stated correctly.
In the case of an overnight stay with children, the age of the child(ren) must be stated in the reservation request. The rooms are suitable for a maximum occupancy of 2-8 persons. It is not allowed to spend the night and/or stay with more than the maximum number of people per room. This number applies regardless of the age of the person staying in the room.
By entering into a rental agreement for your stay, these General Terms and Conditions and house rules come into force. The host/hostess can immediately deny and/or refuse guests access to B&B Le Vieux Marronnier in the event of a violation of these General Terms and Conditions / house rules and in the event of inappropriate behaviour, without further notice or reason and without compensation for the accommodation costs.
The reservation can be made verbally, by telephone, via the website or by e-mail. After receipt we will send you a confirmation of the reservation and your reservation is final. The balance of your booking must be paid one week before arrival or in cash on arrival.
In case of violation of the and/or maximum occupancy indicated on the reservation form, B&B Le Vieux Marronnier will charge 100% of the applicable overnight rate per violation, in addition to the accommodation costs already due.
If you wish to receive guests, please inform the host in advance.
In principle, check-in is possible from 4:00 PM. A different time can be arranged in consultation with the host/hostess. Check-in is preferably before 21:00.
In any case, indicate at least one day before arrival at what time you expect to arrive and call the host or hostess on the day itself 30 minutes before arrival. This way there is certainly someone present and you do not have to wait unnecessarily. For example, you can also arrive earlier to put down your luggage and collect the key. You can report to the front door of the B&B before checking in.
Check-out is possible between 07:00 and 11:00 on the day of departure. Depending on the occupancy, a different check-out time may apply in consultation with (and after permission from) the host or hostess. However, the guideline remains 11:00 am.
On arrival you will receive two keys from the host or hostess for your stay. You must ensure that the doors of your accommodation are locked and that the lighting is switched off. When checking out, please return the key to the host or hostess.
If you lose a key, B&B Le Vieux Marronnier will charge you € 200.00.
If you use the breakfast service, we will ensure that a fresh breakfast is ready for you every morning. Breakfast is served in the breakfast room so that you can enjoy it in peace at any time. Breakfast is ready for you every morning at the agreed time in the shared breakfast room.
Bed linen and towels
For longer stays, towels and bed linen are changed as desired. The costs of this are included in the price unless other agreements have been made about this.
It is not allowed to sleep on the beds in the rooms without sheets and pillowcases.
In the event that non-removable stains occur in the mattress, duvet, bedspread and decorative pillows or towels during the overnight stay, B&B Le Vieux Marronnier will charge the resulting cleaning costs and/or costs for replacing the materials to the customer.
The prices include water, electricity, heating, VAT, free use of TV, WIFI and free parking on the grounds of B&B Le Vieux Marronnier.
In the unlikely event that the services such as TV and/or WiFi do not function or do not function properly during the stay at B&B Le Vieux Marronnier, this does not entitle the customer to a refund of all or part of the room price due.
The rates do not include the costs of cancellation and/or travel insurance and/or other costs. Rates of the B&B are always non-binding and subject to interim changes. All statements on our website are deemed to have been provided in good faith and are always subject to interim adjustments. B&B Le Vieux Marronnier is not bound by obvious errors on its website. With a double reservation, it is not possible for only one of the two guests to book breakfast.
You can cancel free of charge up to 7 days before arrival. You pay the total price of the reservation if you cancel within 7 days before arrival. If your reservation does not show up (no show), the full reservation price will be charged.
Terms of payment
In the event of late payment, default interest is due by operation of law and without a reminder having to be sent at an interest rate of 10% per year, also to be increased by a fixed compensation of 10% (this compensation cannot amount to less than €40).
Law and Court
Belgian law applies. The courts where B&B is located (registered office) are authorized to take cognizance of any dispute
You can park your car for free in the designated areas on the site. If the parking lot is full, the host or hostess will show you another place in the yard to park. Parking is only allowed for the duration of the stay at B&B Le Vieux Marronnier. Bicycles can also be parked free of charge in the bicycle shed provided for this purpose. Parking on site at B&B Le Vieux Marronnier is at your own risk. B&B Le Vieux Marronnier is not liable for theft and/or any form of damage.
B&B Le Vieux Marronnier asks its guests to refrain from noise in their rented accommodation and the common areas. All music – and any other sound – produced in any way must be adjusted to room strength, so that no noise nuisance is created for other guests and local residents and is prohibited from 10:00 pm in the evening until 7:00 am in the morning. We ask guests to take into account noise nuisance on the entrance and terrace.
Garbage can be deposited in the appropriate waste containers. You may leave empty glassware or plastic, which the host or hostess will clean up for you in connection with waste separation.
Pets are allowed, subject to prior notification.
At B&B Le Vieux Marronnier, smoking is prohibited in the accommodations and common areas. In consultation you can smoke on the terrace, provided that this does not bother others and safety is not compromised. During smoking, the doors and windows of the accommodation must be closed. The terrace must remain butt free. Butts must therefore be left in the designated butt bin. The misuse of fire/extinguishing equipment or disabling the smoke detector is not permitted.
Alcohol and (soft) drugs
Alcohol abuse is prohibited, so enjoy, but drink in moderation. At B&B Le Vieux Marronnier it is strictly forbidden to possess, use and/or trade drugs. Police are always called in.
B&B Le Vieux Marronnier offers a WIFI guest network. The user will refrain from visiting internet websites that are of an unlawful nature or that are inconsistent with the reputation of B&B Le Vieux Marronnier as a provider of accommodation. Upon detection or suspicion of nuisance from third parties and/or (other) internet abuse by the user, B&B Le Vieux Marronnier has the right to block or not completely block access to the internet without further notice.
B&B Le Vieux Marronnier is in no way liable for any form of damage, loss or theft that you have or experience during your stay at B&B Le Vieux Marronnier.
If damage is caused to the accommodation or its furnishings during your stay, you must inform the host. Any costs to get it back to its original condition will be charged. The cleaning or replacement of carpets, floor, linen, furniture or interior as a result of stains caused by falling over or bumping will be charged to you.
The manager of the B&B is not liable for loss of personal property and personal injury.
Of course we do our utmost to offer our guests a carefree and unforgettable stay. If, despite our good care, there is a complaint, we would like to hear about it on the spot so that we can solve it immediately.